User Guide

Effective date: Sep 1, 2020

SigBee 1.0 User Guide

SigBee Check-in and SigBee Supervisor Dashboard User Guide

Employees- SigBee App

  1. Introduction to the SigBee App
  • SigBee builds more resilient organizations by collecting and reflecting meaningful signals from all levels. In less than two minutes a day, using a simple app, SigBee allows users to quickly check in using customizable prompts that can be scheduled by a supervisor, coach, or admin. These check-ins are brief, yet yield powerful insights over time.

2. Logging into the SigBee App

  • On phone or tablet, download SigBee App from App Store or Google Play Store and open it up
  • ~Minimum system requirements: iOS 10 and up; iPhone 5 or newer; Android 5.0 and up
  • Open your email inbox and follow the link sent to you by SigBee, which opens the app for you to create a password
  • Create a password
  • Be sure to enable notifications so you don’t miss any reminders to check in

3. Navigating the App

  • Home Screen: far-left button- your landing page
  • ~Here, you can see your recent check-ins and a large grey box prompting you to complete today’s checkin

  • Check-in Button: large “Plus” sign, second-from-left
  • ~This is the primary way to initiate a new check-in, in addition to the homescreen’s grey box
  • Profile View: second-from-right tab

  • ~Here, you can find some quick statistics of your check-ins, a reflection of your check-in frequency, a visualization of your responses to Likert-scale prompts, and a scrollable list of recent check-ins
  • Settings: Far-right tab
  • ~This is where you can edit how you receive check-in notifications from SigBee and change your password

  1. Checking in
  • When you initiate a check-in (from the grey box or the “Plus” button”), you will see a series of prompts chosen for the current day by SigBee
  • ~You can tell how many prompts are in the check-in by the four dots at the top-left corner of your screen

  • ~You can exit the check-in at any time by pressing the “X” in the top-right corner of your screen, which will completely delete the entry
  • Prompts in every check-in will be one of two formats:
  • ~Likert scale: these are meant to gauge your response to a question on a scale of 1 to 4.
  • ~Journal prompts: these are meant to help your supervisor know how you’re feeling about a particular topic or highlight ways they can better support you. There is the option to either submit a spoken journal or type your thoughts in response to these prompts.
  • Once you complete the check-in, it will be shared with your supervisor

  1. Reviewing your own check-ins in the Profile section
  • As mentioned above, we’ve created a Check-in Profile for you to reflect on past responses to SigBee check-ins
  • ~You can click on any of the dates of a previous check-in and review your own responses

  • ~You can use the Wave Chart to filter your historical responses to Likert scale prompts and review them visually

  • ~You can scroll back on a rolling 7-day window of previous check-ins to review them

Reporting Bugs/Sending Feedback

  1. Definition of a Bug
  • An error or flaw in the SigBee operating system that causes you to receive an error message, an app/website crash, a blank screen, or otherwise unexpected result in the use of the platform

2. Reporting Bugs

  • If you experience a bug in your use of SigBee, be sure to follow the link here and answer the questions to the best of your ability: [insert link]
  • To find Operating System information for your mobile device:
  • ~Apple (iOS): Open Settings > General > About > Software Version
  • ~Android: Open Settings > About Phone > Software Information > Android Version
  • For bugs related to the dashboard, be sure to include which Internet browser you’re using (Chrome, Microsoft Edge, Safari, Firefox, etc.)

3. Sending Feedback

  • You will be asked questions about your feedback as part of some check-ins within the app. Please be honest with your feedback so we can make SigBee the best it can be!

Supervisors- SigBee Dashboard

  1. Introduction to the SigBee Dashboard
  • Small check-ins build a big picture. With today’s heightened demands and stresses, it is more essential than ever to capture, understand, and predict how your team is doing today - and how they will likely be tomorrow.

2. Logging into the SigBee Dashboard

  • If you’re a supervisor or manager of a team, head to [dashboard link]

3. Dashboard Home screen

  • The “How’s My Team?” view is designed to give you a quick snapshot of your staff
  • Urgent Issues: an urgent issue is created when one of your staff checks in with a low response to a Likert-scale prompt. These are items that may require your attention or contact with the employee.
  • ~Clicking on “View Check-in” will take you to a detailed view of that individual entry so you can determine if a response is needed.

  • ~Clicking the three red dots in the corner of each urgent issue allows you to quickly take down notes about the issue: you can dismiss it, log any contact you had, or make an open-ended note.
  • ~Clicking “View All” at the bottom of the Urgent Issues section takes you to a complete log of your team’s urgent issues, as well as your associated notes.

  • Check-in Frequency
  • ~The line chart on the right side of your Dashboard Home shows how frequently your team has been checking in over the last 7 days
  • ~Hovering over the chart will provide you with the date and number of team check-ins for that date

  • Analytics Dashboard
  • ~SigBee Analytics has been designed to give you bird’s eye insights into your organization’s health that isn’t apparent by viewing individual check-ins
  • ~To begin with, this section will not have much to display. As your team logs check-ins consistently, we will be able to provide you with more and more data about team health. More activity from your organization’s user base will equal richer insights that we can share back with you in visual form.
  • Recent Check-ins
  • ~At the bottom of “Dashboard Home,” you can view the one most recent check-in for each member of your team. Ideally, every day this will give you the opportunity to quickly review, in detail, your team’s responses to the day’s check-in
  • Upcoming Check-ins
  • ~Next to the “How’s My Team” tab at the top of the page, you can click on “Upcoming Check-ins” to view the schedule of prompts for the next week. This can give you visibility into what sort of check-ins you can expect from your team

  1. Team View and Employee Dashboards
  • In the top navigation bar, clicking on “Team View” gives you a list of all your staff and links to view their individual employee dashboard. You can also view the date of each staff’s most recent check-in

  • After clicking into an employee’s dashboard, the first thing you’ll see at the top of the screen is a wave chart displaying Likert-scale responses to prompts, grouped by category (e.g. Resilience, Well-Being, Connection, Confidence). This can be filtered by those categories as well as by different periods of time.

  • The rest of the employee’s dashboard consists of a chronological list of their check-ins.
  • ~The most recent check-in is shown in the larger, more detailed box at the top of the list. All others are condensed until you click into them.
  • ~The prompts of each check-in are displayed in sequence from left to right, with their associated category as the header text. Briefly hovering over each column in the check-in will display a small pop-up with the complete text of the prompt or question.
  • ~If a check-in consists of more than four (4) prompts, a grey arrow will appear on the far right side, allowing you to scroll over and view the remainder of the responses.

  • ~To see more details about check-ins, click on the box containing the one you’re interested in. On this screen, you have a detailed view of Likert-scale responses as well as the recordings and transcriptions of journal prompts (if spoken) or the written responses (if typed).